Sizzix - Product FAQs
Warranty, Replacement and Repair
Please contact Customer Service to obtain replacement parts and instructions for repairing your machine.
Yes. Please contact Customer Service to purchase these items.
No, it's not necessary to oil the roller gears or to perform any other internal maintenance on your machine.
Product Features and Comparison
You can easily compare the features of our die-cutting machines here.
To find a list of available accessories, locate the product listing for your machine on sizzix.com, and click on the Accessories link.
The Big Shot Plus Machine has step roller technology. Using the Precision Base Plate with this machine creates too much pressure on the "sandwich."
The dimensions for die-cut shapes are listed on the product packaging and on the website product listing under "Design Dimensions."
Please refer to the sandwich instructions printed on your machine's platform or to the instructions that came with your die. Sandwich instructions can also be found on the website product listing for each die and in the manual for each Sizzix die-cutting machine. Locate your machine's manual.
To extend the life of your Cutting Pads, make sure you flip the pads with each use to ensure even wear and tear. Also, be sure to use the entire surface of the pad instead of placing your dies in the same spot with each use.
Extensive wear and tear can render Cutting Pads unusable. You can purchase replacement Cutting Pads from your local Sizzix® Authorized Retailer or from sizzix.com.
Please contact Customer Service for troubleshooting.
Make sure to periodically clean Bigz™ or Originals™ dies with the Die Pick. Thinlits™ and Framelits™ can be cleaned with the Die Brush.
I use all my Big Shot™ Machine accessories in my Big Shot Plus Machine. Will this affect the rollers/pressure of the machine?
With the exception of the Precision Base Plate, all the accessories for the Big Shot Machine work in the Big Shot Plus Machine.
You can use the Movers & Shapers™ Base Tray or the Movers & Shapers Shuttle as an alternative.
When using dies with a crease rule, replace one of the Cutting Pads with a Premium Crease Pad. Crease Pads are compatible with Bigz™, Movers & Shapers™ and Originals™ dies.
Assembly instructions are included with each die. You can also find instructions for your product here.
The materials you can cut in your machine depend on the type of die you are using. View our complete list of materials.
As a rule of thumb, anything that can be cut with a pair of scissors can be cut by Sizzix® Bigz and Originals dies.
110lb cardstock (200GSM) is the maximum recommended paper weight for wafer-thin dies. Thicker cardstock could result in damage to the die or the machine due to pressure.
The following gauges work best with our DecoEmboss™ dies:
- Copper and brass: 28G
- Alkemè and aluminum: 25G
- Nickel: 30G
- Alloy: It depends on what it is in the alloy. For example, if the alloy has a high percentage of nickel, then approximately 30G would work, but if it is high in aluminum, then 25G would work.
Can I use my machine to decorate food? I have been told you can cut very thin icing with Bigz™ dies.
Sizzix® products are not designed for use with food of any kind.
Essentially, all of our products are made with some components that are recyclable. Items that are made of a single material, such as Cutting Pads and Embossing Folders, are fully recyclable.